ESP SERVICING TERMS AND CONDITIONS

1. Proof of Purchase: The original invoice must be provided before any work can be authorised under a warranty claim.
2. Warranty Period: The warranty is valid from the date and/or mileage stated on the invoice and only applies to the person names on the invoice.
3. Repairs and Replacements: ESP Servicing will endeavour to repair any defective part. If repair is not possible, the part will be replaced and refitted to the vehicle free of charge, subject to these terms and conditions.
4. Unauthorised Work: The warranty will be void if any part is removed or interfered with by any third party without prior authorisation from ESP Servicing.
5. Exclusions of Liability: ESP Servicing is not liable for any additional expenses, losses, or damages arising from a faulty part fitted.
6. Post-Repair Requirements: Any mechanical repairs involving the engine or cylinder head gasket must be returned for re-torque, oil and filter change, or inspection within 500 miles of the invoice mileage.
7. Related Faults: The warranty will be void if a component failure is caused by another fault that was identified on the invoice but not authorised for repair by the customer.
8. Undetected Issues: ESP Servicing is not liable for any component failure that was not apparent at the time of repair.
9. Maximum Liability: The maximum liability under any warranty claim is limited to the cost of the part supplied and fitted.
10. Warranty Claims Procedure: In the event of a warranty claim, you must notify ESP Servicing and return the vehicle to the service centre where the work was carried out.
11. Wear and Tear: This warranty does not cover damage resulting from normal wear and tear.
12. Customer Responsibilities and Limitations:

• • If you suffer any loss or damage for which ESP Servicing is responsible, you must provide a reasonable opportunity for the issue to be rectified.
  • You are required to take reasonable steps to minimise or avoid further loss or damage.
  • ESP Servicing will not be liable where you fail to provide such opportunity or fail to mitigate losses.
  • If an authorised repair is suspended at your request, or due to your breach of contract, ESP Servicing reserves the right to charge additional reasonable costs for any unavoidable expenses incurred.
  • Wheel alignment and geometry may be affected by road conditions and are therefore not covered under this warranty.

13. Ownership of Parts: All parts fitted to the vehicle remain the property of ESP Servicing until payment has been made in full.
14. Parts Warranty: All new parts carry a warranty of 12 months or 12,000 miles (whichever occurs first).
15. Service Adjustments: This warranty does not cover serviceable adjustments.
16. Service Schedules: ESP Servicing schedules are independent and may differ from manufacturer recommendations.
17. ESP Servicing cannot guarantee that we can upload service history to online Digital Service Records.
18. Quotations: All quotations are valid for 7 days from the date of issue.
19. Order Acceptance: ESP Servicing reserves the right to refuse any order at its sole discretion. Where fraudulent activity is suspected, including impersonation or use of stolen payment details, additional checks will be carried out, and relevant authorities WILL be notified.
20. Disposal of Parts: Any removed parts, except those covered under warranty or exchange agreements, will be disposed of by the end of the working day in accordance with environmental regulations. A disposal fee may apply.
21. Storage Charges: Storage charges may be applied to vehicles not collected within 5 days following completion of the work.
22. Vehicle Condition: ESP Servicing is not liable for any damage resulting from pre-existing structural defects or weaknesses in the vehicle.
23. All vehicles left in the car park at owners’ risk
24. Key Drop: Keys left in the key drop off box is at owners’ risk